Shipping Policy

1. Order Processing

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on:

• Saturdays
• Sundays
• UK public holidays

During periods of high demand, sales events, holidays, or promotional campaigns, processing times may be extended.

2. Shipping Destinations

Effianel currently ships to:

• United Kingdom
• Selected international destinations

If your country is unavailable during checkout, please contact us at info@effianel.co.uk for assistance.

We reserve the right to limit or refuse shipping to certain regions where delivery services are unavailable or restricted.

3. Estimated Delivery Times

Delivery times are estimates and begin after order processing is completed.

Actual delivery times may vary depending on destination, customs clearance, courier operations, and local conditions.

4. Shipping Costs

Shipping costs are calculated during checkout based on:

• Delivery location
• Shipping method selected
• Product size and weight
• Order value

The final shipping charge will be displayed before completing your purchase.

From time to time, Effianel may offer free shipping promotions. Any applicable terms will be clearly displayed on the website.

5. Order Tracking

Where tracking is available, customers will receive a shipping confirmation email containing tracking information once the order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

6. Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to factors outside our control, including:

• Courier service disruptions
• Customs inspections
• Extreme weather conditions
• Public holidays
• Transportation issues
• High seasonal demand
• Incorrect shipping information provided by the customer

Effianel is not responsible for delays caused by third-party delivery providers.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, and other local fees may apply.

These charges are determined by the destination country's customs authorities and are the responsibility of the customer unless otherwise stated.

Effianel has no control over these charges and cannot predict their amount.

Customers are responsible for complying with local import regulations.

8. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Effianel is not responsible for:

• Failed deliveries
• Delays
• Additional shipping charges

resulting from incorrect or incomplete address information supplied by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before re-shipment.

9. Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us at:

We may initiate an investigation with the courier service.

Lost parcel investigations may take several business days depending on the carrier.

Refunds or replacements will be assessed on a case-by-case basis after the courier's investigation has been completed.

10. Damaged Parcels

If your package arrives damaged:

• Take photographs of the packaging and product immediately.
• Contact us within 48 hours of delivery.
• Include:
  • Your order number
  • Description of the damage
  • Supporting photographs

Upon review, we may offer:

• A replacement
• A refund
• Another suitable resolution

11. Failed Delivery Attempts

If delivery cannot be completed due to:

• Customer unavailability
• Incorrect address
• Refusal to accept delivery

the courier may:

• Attempt redelivery
• Hold the package at a collection point
• Return the package to sender

Additional shipping charges may apply for re-delivery.

12. Split Shipments

Where an order contains multiple items, products may occasionally be shipped separately.

Customers will not be charged additional shipping fees for split shipments initiated by Effianel.

13. Delivery Confirmation

An order will be considered delivered when:

• The courier confirms delivery to the provided address; or
• The package is delivered to a designated safe place or neighbour according to courier procedures.

Customers are responsible for ensuring a secure delivery location.

14. Shipping Restrictions

Certain products may be subject to shipping restrictions due to:

• Local laws
• Carrier regulations
• Customs requirements

Effianel reserves the right to cancel orders that cannot legally or practically be shipped to a destination.

Any payments received for cancelled orders will be refunded.

15. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Effective Date: 11 June 2026