Terms & Conditions

1. About Us

Effianel ("we", "our", "us") operates the website:

These Terms apply to all visitors, users, and customers of the website.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• You have the legal capacity to enter into binding contracts.
• The information you provide is accurate and complete.

3. Products

We make every effort to display products, descriptions, specifications, colours, and images accurately.

However:

• Product colours may vary depending on your device screen settings.
• Product images are for illustrative purposes only.
• Packaging and product appearance may differ slightly from images shown.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Prices may change without notice.

We take reasonable care to ensure pricing accuracy. However, if a pricing error occurs:

• We are not obliged to supply products at an incorrect price.
• We may cancel orders placed at an incorrect price and provide a refund if payment has already been taken.

5. Order Acceptance

When you place an order:

• You submit an offer to purchase products.
• You will receive an order confirmation email.
• The order confirmation does not constitute acceptance of your order.
• A contract is formed only when we dispatch your products.

We reserve the right to:

• Refuse any order.
• Limit quantities.
• Cancel orders suspected of fraud or misuse.

6. Payment

Payment must be received before orders are dispatched.

We may accept various payment methods through secure third-party payment providers.

By placing an order, you confirm that:

• You are authorised to use the payment method provided.
• Payment details supplied are accurate.

We do not store complete payment card details.

7. Shipping and Delivery

We aim to dispatch orders promptly.

Delivery times are estimates only and may be affected by:

• Courier delays
• Customs processing
• Public holidays
• Adverse weather conditions
• Events beyond our control

We are not responsible for delays caused by third-party delivery providers.

Risk in products passes to you upon delivery.

Ownership of products transfers once full payment has been received.

8. International Orders

For orders delivered outside the United Kingdom:

• Import duties
• Customs fees
• Local taxes

may apply and are the responsibility of the customer unless otherwise stated.

Customers are responsible for complying with local laws and regulations regarding imported goods.

9. Returns and Cancellations

10. Damaged or Faulty Products

If you receive a damaged, defective, or incorrect product, please contact us promptly at:

We may request:

• Order number
• Description of issue
• Photographs of the product

Where appropriate, we may:

• Replace the product
• Repair the product
• Provide a refund

Your statutory rights remain unaffected.

11. Account Registration

If you create an account, you are responsible for:

• Maintaining account confidentiality
• Keeping login credentials secure
• Restricting access to your account

You agree to notify us immediately of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

12. Prohibited Use

You agree not to:

• Violate any applicable law or regulation.
• Use the website for fraudulent purposes.
• Attempt unauthorised access to systems or data.
• Distribute viruses or malicious code.
• Interfere with website functionality.
• Use automated systems to scrape or harvest data.
• Infringe intellectual property rights.

13. Intellectual Property

All content on the website, including:

• Logos
• Product images
• Graphics
• Text
• Website design
• Trademarks

is owned by or licensed to Effianel and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.

14. User Content

If you submit reviews, comments, or other content:

• You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, and display such content.
• You warrant that your content does not infringe third-party rights or violate any law.

We reserve the right to remove content at our discretion.

15. Disclaimer of Warranties

To the fullest extent permitted by law:

• The website is provided "as is" and "as available".
• We do not guarantee uninterrupted or error-free operation.
• We make no warranties regarding accuracy, reliability, or availability.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer laws.

16. Limitation of Liability

To the extent permitted by law, Effianel shall not be liable for:

• Indirect losses
• Consequential losses
• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Data loss

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

Our total liability shall not exceed the amount paid for the relevant order.

17. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Fires
• Strikes
• Government actions
• Internet outages
• Supply chain disruptions

18. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and processing of personal data as described in that policy.

19. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

• Their content
• Privacy practices
• Services
• Availability

Accessing third-party websites is at your own risk.

20. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on the website with a revised "Last Updated" date.

Continued use of the website constitutes acceptance of the updated Terms.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer protection laws require otherwise.

22. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Effective Date: 11 June 2026