Thank you for shopping with Effianel. We want you to be satisfied with your purchase. This Refund & Returns Policy explains your rights and our procedures regarding returns, refunds, replacements, and cancellations.
Website: https://effianel.co.uk Email: info@effianel.co.uk
By placing an order through our website, you agree to the terms outlined in this policy.
1. Right to Cancel (UK Customers)
If you are a consumer residing in the United Kingdom, you may have the right to cancel your order under the Consumer Contracts Regulations 2013.
You may cancel your order within 14 days of receiving your goods without providing a reason.
To exercise your right to cancel, please contact us at:
Email: info@effianel.co.uk
You must clearly state your intention to cancel your order.
2. Returns Eligibility
To qualify for a return, items must:
- Be returned within 14 days of notifying us of cancellation.
- Be unused and in resalable condition.
- Be returned with original packaging where reasonably possible.
- Include all accessories, manuals, and included items.
- Not be damaged due to misuse, negligence, or improper handling.
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
Unless faulty, damaged, or incorrectly supplied, the following items cannot be returned:
- Personalised or custom-made products.
- Gift cards.
- Downloadable digital products.
- Products sealed for hygiene or health protection purposes that have been opened after delivery.
- Items showing signs of use, wear, or damage caused by the customer.
- Any products specifically identified as non-returnable at the time of purchase.
Your statutory rights remain unaffected.
4. How to Return an Item
To initiate a return:
Step 1
Contact us at:
Include:
- Full name
- Order number
- Product(s) being returned
- Reason for return (optional)
Step 2
Wait for return instructions from our customer support team.
Step 3
Package the item securely and return it using the instructions provided.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
5. Return Shipping Costs
Change of Mind Returns
Customers are responsible for return shipping costs when returning items due to:
- Change of mind
- Incorrect purchase
- Unwanted items
Faulty or Incorrect Items
If the item is:
- Faulty
- Damaged upon arrival
- Incorrectly supplied
Effianel will reimburse reasonable return shipping costs or provide a prepaid return method where appropriate.
6. Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refunds are typically issued within 5–14 business days depending on your payment provider.
- Original delivery charges may be refunded where required by applicable consumer law.
Please note that banking institutions may require additional time to process the transaction.
7. Faulty, Damaged, or Incorrect Items
If you receive an item that is:
- Damaged
- Defective
- Incorrect
please contact us within 48 hours of delivery.
Email: info@effianel.co.uk
Please provide:
- Order number
- Description of the issue
- Clear photographs showing the problem
Upon review, we may offer:
- A replacement
- A repair
- A full refund
- A partial refund where appropriate
This policy does not affect your statutory consumer rights under UK law.
8. Order Cancellations
Before Dispatch
Orders may be cancelled before shipment by contacting:
If the order has not yet been processed or dispatched, a full refund will be issued.
After Dispatch
Once an order has been shipped, it cannot be cancelled immediately but may qualify for return under the conditions outlined in this policy.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
Refund processing times vary among financial institutions.
If you have completed these steps and still have not received your refund, please contact us at:
10. Exchanges
We replace items only if they are:
- Defective
- Damaged
- Incorrectly supplied
If you require an exchange, please contact:
with your order details and supporting photographs where applicable.
11. Fraud Prevention
To protect customers and prevent fraudulent activity, Effianel reserves the right to:
- Request additional information before issuing refunds.
- Refuse refunds where abuse of our returns policy is suspected.
- Investigate unusual return patterns.
These measures will always be applied fairly and in accordance with applicable consumer protection laws.
12. Statutory Rights
Nothing in this Refund & Returns Policy limits or excludes any rights you may have under:
- Consumer Rights Act 2015
- Consumer Contracts Regulations 2013
- Other applicable UK consumer protection legislation
Your legal rights remain fully protected.
13. Contact Us
For any questions regarding returns, refunds, cancellations, or exchanges, please contact: