Care, clarified
Questions, answered
Everything you may wish to know about the serum, the ritual, shipping and partnership — gathered in one place.
Frequently asked
A few things worth knowing
01 What is Éffianel hair serum?
A concentrated botanical serum blended to nourish the scalp, strengthen the hair fibre and leave hair looking healthy and resilient. Each drop is a considered mix of oils chosen for shine, comfort and resilience.
02 Which ingredients are in the formula?
A unique blend of powerful botanical oils — including rosemary and supporting plant extracts — selected to nourish the scalp and hair. See the Ingredients section on our homepage for the full story of each note in the blend.
03 How should I use the serum?
Part the hair, warm a few drops between your palms and massage into the scalp. Use consistently, morning or evening, on dry or towel-dried hair. A little goes a long way.
04 How long until I see results?
Most customers notice improvements in scalp comfort and softness within two to four weeks of consistent use. Hair appearance continues to refine with a regular ritual.
05 Are your products cruelty-free?
Yes. All Éffianel products are cruelty-free and never tested on animals.
06 Do you ship across the UK and internationally?
We currently ship across the UK, with selected international destinations available at checkout. Delivery details are confirmed before you pay.
07 What is your returns policy?
Unopened products can be returned within 30 days for a full refund. Please see our Returns page for the complete process.
08 How do I become a wholesaler?
Apply through our Wholesale page. We review each partnership by hand. Once approved, wholesale pricing appears automatically when you sign in.
09 How can I contact you?
Write to us via the Contact page, or subscribe in the footer for updates. We read every message and reply as soon as we can.