Care, clarified
Questions, answered
Everything you may wish to know about the serum, the ritual, shipping and partnership — gathered in one place.
Frequently asked
A few things worth knowing
01 What is Éffianel hair serum?
A concentrated botanical serum blended to nourish the scalp, strengthen the hair fibre and leave hair looking healthy and resilient. Each drop is a considered mix of oils chosen for shine, comfort and resilience.
02 Which ingredients are in the formula?
A unique blend of powerful botanical oils — including rosemary, organic castor oil and organic argan oil. Full details are on the rosemary scalp oil product page and in the Ingredients section on the homepage.
03 How should I use the serum?
Part the hair, warm a few drops between your palms and massage into the scalp. Use consistently, morning or evening, on dry or towel-dried hair. A little goes a long way.
04 How long until I see results?
Most customers notice improvements in scalp comfort and softness within two to four weeks of consistent use. Hair appearance continues to refine with a regular ritual.
05 Are your products cruelty-free?
Yes. All Éffianel products are cruelty-free and never tested on animals.
06 Do you ship across the UK and internationally?
Standard delivery is 3–5 business days, express delivery is 1–3 business days, and international delivery is 5–10 days. Delivery charges and estimated times are shown at checkout. Please see our Delivery Policy for full details.
07 What is your returns policy?
If you purchase online as a consumer, you generally have a 14-day cancellation right after receiving your goods, subject to applicable exceptions. Please see our Returns & Refunds Policy for the complete process.
08 How do I become a wholesaler?
Apply through our Wholesale page. We review each partnership by hand. Once approved, wholesale pricing appears automatically when you sign in.
09 How can I contact you?
Write to us via the Contact page, or subscribe in the footer for updates. We read every message and reply as soon as we can.